MDestinations

The platform is exclusively reserved for properly registered travel agencies. To gain access, you must complete the registration process and wait for your profile to be approved.

From the homepage, click “Register” if it’s your first time, or “Login” if you already have an account, at the top right corner.

Simply fill out the online form with your agency’s details and the contact information of your commercial representative. Once verified, you will receive a confirmation email with your login credentials.

Yes, each agency can create multiple user profiles. Permissions will be assigned by the MDestinations team.

No. Once your MDestinations profile is active, your agency’s profile on the Trade Area will be deactivated to simplify management and booking tracking.

You can book Mangia’s Resorts and MClub properties, flights, ferries, car transfers, and vacation packages. The car rental service will also be available soon.

Sicily and Sardinia

The Mangia’s group offers 9 resorts and 4 MClub properties across Sicily and Sardinia: Mangia’s Brucoli, Sicily, Autograph Collection Hotels; Mangia’s Santa Teresa, Sardinia, Curio Collection by Hilton; Mangia’s Torre Del Barone Resort & SPA, Sicily; Mangia’s Sardinia Resort; Mangia’s Pollina Resort, Sicily; Mangia’s Himera Resort, Sicily; Mangia’s Favignana Resort, Sicily; Mangia’s Selinunte Resort, Sicily; MClub Del Golfo; MClub Alicudi; MClub Lipari; MClub Cala Regina.

Yes. The “My Ideas” section allows you to build personalized itineraries, save them, and share quotes with your clients.

With the multi-destination option, you can combine multiple stops into a single package while viewing the interactive map of available cities and properties.

You can book both private cars and shared shuttle buses, to and from the airport and the property.

Important: Private transfer capacity and luggage management
When booking a private transfer, it is essential to consider the vehicle’s limited capacity. For 3 or 4 passengers (adults or children), the trunk can hold a maximum of 2 large pieces of luggage.
We recommend checking your clients’ luggage requirements in advance and, if necessary, opting for a larger vehicle, such as a shared shuttle bus, to ensure comfort and safety during the transfer.

Transfers can be booked up to 13 days before arrival. Beyond this period, it will not be possible to book vehicles through the website, and you will need to send an email to «booking@mdestinations.com to check availability.

Not at the moment, but this feature is currently under development and will be available soon.

Yes, pets up to 10 kg are allowed. Additional fees may apply, so it is recommended to check with the property.

To simplify the initial view, all flights are displayed with the base fare, which includes only a small bag (e.g., backpack or under-seat bag). From this base, you can customize the trip by adding luggage or extra services.

Some airlines and routes allow you to choose a fare other than the base fare. Once you click “Select fare,” a screen will appear with the different fare options for that flight. Simply choose the one that best suits your client’s trip and proceed.

Some low-cost airlines do not allow selecting other fares during the flight selection stage. No worries: the flight will still be booked with the base fare (small bag only), but you can add checked baggage later when entering passenger details.
The system will show the cost of baggage for both outbound and return flights, and the total package price will update automatically.

Select the flight as usual, then add the checked baggage when entering the passenger details. The system handles everything automatically, and the package will be recalculated according to the updated preferences.

In rare cases, some airlines only allow baggage to be added directly during the flight booking. Don’t worry!
In these cases, you can purchase the baggage directly on the airline’s website using the flight PNR (booking code). You can find the PNR in your travel voucher or in the digital brochure you will receive once the package booking is completed.

The search system does not work by airport code or name but by city name (preferably the main city or the nearest provincial capital).
Correct example: Search for “Milan” (not “Linate” or “Malpensa”)
Example to avoid: Entering “LIN” or “MXP” directly.

By doing this, the system will return all available options to/from that city, including all connected airports, ensuring more results and a wider selection.

No, registration is free. Any fees or commissions are always clearly indicated before confirming the booking.

Payment can be made by credit card through the Stripe portal or, if needed, via agency credit, which can later be settled by bank transfer. Other methods may become available in the future.

Commissions are applied per individual service (hotel and transfer), with different rates depending on the type.

Rates are shown as gross; the commissions assigned to you are already included in the final selling price, which can be shared directly with the client.

By sending a monthly invoice for the commissions accumulated from each booking through the SDI system of Aeroviaggi S.p.A.

Yes, each agency and agent has access to a dashboard showing booking trends, invoices, and commissions.

Yes. The team is available Monday to Friday, from 9:00 AM to 6:00 PM.

Each service has its own policy. Agents cannot modify or cancel a booking on their own; they must open a ticket or contact support.

For technical assistance and general information, email «info@mdestinations.com».
For bookings and property-related inquiries, email «booking@mdestinations.com» or call +39 091 7434270.

For every €100 spent on Mangia’s bookings, you will earn 1 point. Accumulated points are valid until the end of the season following the one in which they were earned (e.g., points earned during the 2025 season can be used until the end of the 2026 season).
Point accumulation is personal: points are associated with the individual agent, not the agency.

Points can only be used for new Mangia’s bookings.

The travel agent can use them for bookings in their own name or on behalf of someone else.

MDestinations provides a mandatory, non-refundable BeSafe insurance policy for flight + hotel bookings. The insurance coverage is automatically included in the reservation.

The BeSafe policy provides several types of coverage, including:

• Cancellation coverage: Reimbursement of up to 100% of the amount paid in case of cancellation due to unforeseen events such as illness (even with hospitalization for just 1 day), injury, or death. Cancellations not related to health that require hospitalization (e.g., holiday cancellations) are subject to a 15% deductible.
• On-trip assistance: Coverage for medical expenses and medication in case of illness or injury, reimbursement for theft or non-delivery of luggage, on-site roadside assistance, and accommodation expenses if forced to stay longer in the city of stay.

Trip cancellation for multiple documented reasons, including:

• Illness (including pets, e.g., dog/cat)
• Injury
• Revoked holidays
• Unexpected work commitments
• Serious damage to the home
• Acts of terrorism
• Death of the insured or family members/travel companions
• Any other objectively documented reason preventing the trip

Arrival delay: Coverage of the first night’s cost (up to €100 per person / max €250) if the property cannot be reached due to documented reasons (car breakdown, natural events, etc.).

The airline will refund the ticket to the client.

If this event prevents the client from using the other services in the package within the originally planned timeframe, the client has the option to:

• Cancel the entire package and receive an 85% refund.
• Find an alternative that allows them to use part of the package (e.g., depart on a later flight booked independently, with the support of the agent and/or MDestinations), with the possibility of reimbursing unused services covered under the arrival delay policy.

Important: Refunds are issued only if the flight is canceled and the airline does not offer alternatives. If the airline offers valid alternatives and the client refuses, no refund will be provided.

In case of a claim, the insured must report the event to the insurance company within 30 days, providing all required documents. Claim management is the client’s responsibility, who must submit the report and necessary documentation directly to the insurance company via the digital channel provided by BeSafe.

The client should submit the claim through the online portal and will receive updates on the claim status via email and WhatsApp, if this channel was chosen. Once approved, payment is made via bank transfer or, if the client cannot or prefers not to receive it, via a voucher usable on over 300 online e-commerce platforms.

BeSafe also provides support through a specialized customer care team for both insurance product information and assistance with claim management.

Yes, you can obtain a full copy of the policy and review the coverage before booking. Once you have selected the various services and created your itinerary, just before reaching the payment method section at the bottom, you will see the included policy. There, you can click “More details” and download the PDF of the policy.

BeSafe guarantees refund processing within just 7 days for any objectively documentable reason. The 7-day period begins upon receipt of all required documentation. If the client uses the online portal to submit the claim, the process is guided and simplified, allowing, in 90% of cases, the claim to be filed with all necessary documents, significantly speeding up the refund procedure.